Privacy Policy

1. Introduction

DRUK Roofing Pty Ltd (ABN 93 696 710 371, ACN 696 710 371) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website drukroofingpty.site, use our services, or otherwise interact with us.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Full name and contact details (email address, phone number, postal address)
• Property address and details related to roofing services
• Information provided in contact forms, emails, or phone calls
• Billing and payment information
• Any other information you voluntarily provide to us

2.2 Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive personal information from third parties such as referral partners, insurance companies, real estate agents, or publicly available sources.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, maintain, and improve our roofing services
• To respond to your enquiries and communicate with you
• To prepare quotes, invoices, and manage billing
• To schedule and manage appointments and service delivery
• To comply with legal obligations and regulatory requirements
• To send you marketing communications (with your consent)
• To improve our website, services, and customer experience
• To protect our business, employees, and customers from fraud or harm
• For internal record keeping and administration

4. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors who need the information to perform their duties
• Suppliers and manufacturers of roofing materials
• Insurance companies for the purpose of claims processing
• Professional advisors (accountants, lawyers, auditors)
• Government authorities and regulatory bodies as required by law
• Payment processors for handling transactions
• IT service providers who host and maintain our systems

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance and content
• Provide relevant advertising (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical and electronic records
• Access controls limiting who can view personal information
• SSL/TLS encryption for data transmitted via our website
• Regular review of our security practices and procedures
• Employee training on privacy and data handling obligations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it. Records related to completed roofing projects may be retained for the duration of applicable warranty periods and legal limitation periods.

8. Your Rights

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Complaints

If you believe we have breached the Australian Privacy Principles or have a complaint about our handling of your personal information, please contact us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: